FAQ’s

Hi There! Below you will find an extensive list of every possible question I think you could have for me and if you have any other questions or concerns, please don’t hesitate to let me know! ♥

How far in advance should I book?
For weddings, at least a year out but it really depends on your wedding date; March, April, May, September, October and November are very popular wedding months in Texas and they tend to book up fast.

How do I book my wedding with you?
Once you’re ready to make it official, I will put together your wedding contract and email it over along with the link to your PayPal invoice for the non-refundable retainer fee of $250. That amount is applied to the total amount due and the remaining balance can be paid the day of your wedding.

We’re very busy and won’t be able to meet. Are there any other options?
I would love to meet with you prior to our engagement shoot or wedding; however, I understand life can get busy for us all so no worries. We can handle everything remotely. Just let me know what information you need and I will do my best to accommodate your request. For example, if you would like to see more of my work, I will gladly show you complete events online. If you would like to talk about packages and get a sense of my personality, telephone calls, and skype consultations can be arranged too.

Do you accept payment plans?
Unfortunately, I no longer accepting payment plans.

Are you insured?
Yes, I am! If your venue needs proof of insurance, please allow me a few hours to get that sent over to you.

Have you shot at my venue before?
I’ve photographed at dozens of venues, so there is a good chance that I have. However, if I have not, I will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations so it’s not done during your allotted coverage time.

Does the collection price change if I don’t need the engagement or bridal session?
It doesn’t change the price drastically. Collections are, get more, save more. It’ll only subtract $150 from the collection price or you’re more than welcome to add that additional hour to the wedding day coverage. My hourly wedding rate is $385 so even with or without the portrait session, it’s still a considerable discount.

How many images do you typically deliver from an engagement session? From a wedding?
I typically deliver anywhere from 30-40 files for an engagement | bridal session. Excluding the mini session that will only include 15-20 files. For weddings, I typically deliver 60-80 images per hour. Please note, I don’t put a cap on the number of images produced per hour or wedding, but keep in mind these numbers may increase or decrease depending on the flow of your day and the number of events/activities needing to be captured. Please feel as ease knowing from the moment I arrive, to my end time, I’m literally shooting non-stop. There’s always something to capture, whether it be the couple, family or guest.

Do you deliver every image you shoot?
I do not, I eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that doesn’t meet my high quality standard. For example, because I shoot with low apertures, sometimes I take a few extra shots to make sure I have the perfect focus. I don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so I spend hours doing that on my end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. I might snap a few extras of any of these moments to make sure I have a great shot with the ideal expression for the moment. With my expertise of processing thousands of images each year, you can guarantee you will receive the very best quality work of images.

Will you help me find a location for my portrait session?
Yes, most certainly! Once you book, I will email you a list of locations to choose from within the Dallas Metroplex.

I’ve got a friend/family member/friend of a friend/my aunt who said they’d shoot my wedding for me. Gotta save some money where I can, right?
Hearing this breaks my heart a little bit. I can’t tell you how many people I know who hate their wedding photos because they had a ‘friend’ do it. This is one of the biggest days of your entire life. You spend months planning, finding the perfect dress, details, colors, flowers, venue, invites, cakes, etc and trust me, you aren’t going to remember the day. Time flies by and years from now it will be a total blur. Why go through all the trouble if you’re not going to have compelling images to remember it by? When it’s all over, the pictures really are all you have left. Read this article and hopefully it will change your mind.

What is a recommended amount time for formal pictures?
This really depends on how big your bridal party is and how extensive your immediate family is but I would say, at least an hour. Remember, after family and bridal party photos, we still need time for just you two! Value this time….trust me, it’s the only privacy the two of you will get all day!

I’d recommend to also view my “sample photography timeline” so you can get an idea of possibly doing 80% of the formal photos before the ceremony.

If we were to do a specific “Thank you” card picture how long would it take to get this picture and the cards ready?
If you would like a photo for Thank You cards, please let me know ahead of time. I will post process a few from your couple portraits immediately.

Can you photograph in different light settings such as candlelight, sunset, very sunny, night time, inclement weather?
There are three important factors to capturing great images: having the eye, knowing your camera and being able to understand and manipulate light. Lucky for you, I’m an expert at all of them! First of all, I come prepared with PLENTY of lighting. I can always add light. So, night time photos, sunset photos and candlelight ambiance are never a problem. However, removing light is not possible. So, what do you do when it’s too bright? You have to know how to use that light to it’s fullest potential. I avoid bright sun. Shaded areas are best but if we have to be in the bright sun, it’s all about the positioning. As for inclement weather, unless it’s seriously raining out, nothing can stop me! But, heavy rain could ruin my equipment and then I’m definitely out of business!

Do you offer “off-season discounts”?
Some venues offer these discounts but I do not. It’s often MORE WORK to shoot during the off-season. It’s scorching hot, freezing, windy and uncomfortable! I’m more than willing to get toasted in the heat, or work at freezing temps at my current rate!

What is a “First Look”?  Should we do one? What if we don’t want to do one?
A First Look is when the Bride and Groom are staged to see one another before the ceremony. Their reactions are captured on camera and then either bride & groom or bridal party photos follow. This a good idea if there isn’t much time in between the ceremony and reception to do all of your photos or if you have a very extensive list. It’s also a good idea if it’s important to the Bride & Groom to enjoy some of their cocktail hour, which is usually surrendered to formal photos. During our consultation I will suggest it to you if I think it will make our day go better. It can often relieve stress and spread things out more. Don’t want to do a first look? Trust me, I get it. I’m totally traditional too. It’s great for the photographer but not always for the Bride.

How long will it take before I see my images?
Engagements and bridal portraits turn around is about a week. For weddings, due to the amount of photos to cull and post process, turn around time is about 8 weeks from your wedding date. I will however, send you a sneak peek within 1-2 weeks after your wedding.

Do I have permission to print the photos? Can I use them on Facebook/everywhere else?
Yes, you do! All wedding collections/sessions come with full print release/usage rights. However, I do ask that you please do NOT print your images from a low quality printer like Wal-Mart, Target, CVS, Shutterfly, etc. The quality of your images will not reflect how beautiful they really are! You can order high quality fine art prints from your personal gallery! My wedding clients receive 30% off the cost of all printable products I offer! You will receive a COUPON CODE to enter during checkout when you receive your images. These products will be shipped directly to your door. If you post your images online, all I ask is if you can simply credit Lily Hayes Photography! 🙂

Can I have the unedited files?
Raw images are not usable images – at least to a client. Raw images need to be processed in order to create a final image. Part of my job is to process your images, perfect them and create a finished product. Asking your photographer for the RAW files, is like asking your cake vendor for an extra bag of flour, on the side. It’s only a partial ingredient in the overall product and means nothing on it’s own.

Once I receive my images, what if there’s something about certain ones I do not like or want/need fixed?
I allow one revision of images per your request. This revision does not apply to the overall style/editing technique. If I missed removing a blemish from your face, a misplaced hair or something along those lines, at your initial request.

What type of camera/equipment do you use? Do you bring backups?
I use professional grade Nikon equipment. Only the best for my brides! I shoot mostly with my Nikon D5 and a D4s and also bring my other Nikon D4 for backup. I carry lots of lenses, Nikon 50mm f/1.2L, Sigma 50mm f/1.4L, Nikon Fish Eye Lens, Nikon 35mm f/1.4L, Nikon 85mm f/ 1.4L, 2) 2) Nikon’s 70-200mm f/2.8L, Nikon 105mm f/2.8L Macro, Nikon 24mm f/1.4L and 2) Nikon 24-70mm f/2.8L Wide Angle. Among others, I also bring my Profoto B1 strobes if necessary; tripods, soft-boxes, tons of Nikon Speedlight’s (SB910, 2 SB900’s, 5 SB700’s), 2 ICE lights, and Pocket Wizards. I get my workouts hauling my gear around!

Can I give you a list of specific shots/poses we want?
Of course! It is so important that we collaborate on this. This is YOUR day and I want to give you exactly what you want but also keep in mind when looking at these images for inspiration, not all couples are the same. If it’s becoming a challenge, meaning the pose doesn’t look genuine then I might offer an alternative to it so it will look more flattering.

What if we need to move our wedding date, or even worse, cancel it, after we’ve signed a contract with you?
My contract does state my policies for handling situations like these. The deposit is always non-refundable no matter what. However, if you have to move your wedding date, you can apply your retainer toward the new date, as long as I’m available. If you cancel your wedding, unfortunately your retainer fee is non refundable.

What happens if there is an emergency the day of the wedding and you cannot make it?
If something happens to where I’m unable to make it to your wedding (acts of God, sudden death in the family, severe car crash, etc.) I will do everything in my power to make sure you are covered. However, I have photographed over 200 weddings and haven’t missed one yet! In your contract it also states that if this happens and I am unable to provide a suitable replacement, I will refund all of your investment.

What will you do if something happens to my wedding photos?
We all have this fear. It’s a scary one! The truth is, it really could happen to anyone. I shoot with 2 memory cards in my camera so I have some redundancy already for the day of your wedding. As soon as I get home I do three things:

1.)  I take the memory cards from the wedding and upload all the files into the cloud.

2.)  Then I also save them to my backup hard drive

3.)  and then I save them on my computer

4.)  I have about 20 memory cards and your images do NOT get removed from that card until they are 100% completed and delivered to you. So, that’s four copies!

Who has the rights to the images?
Lily Hayes Photography, retains the copyright to all the images, per USC Title 17 (US Copyright Law). So just a little insight as to what that means, as the photographer, I retain the right to show off your gorgeous images to my other potential clients so that can see my beautiful work. You have solely, purchased reproduction rights, not the actual design. With your full print release (usage rights), you have the right to print and share the images being provided to you by, Lily Hayes Photography. In case you are wanting more information on USC Title 17 (copyright law), please feel free to click on this link for more helpful insight.